BETTY HUDSON     214-573-3259 bettyhudson57@yahoo.com

                    7324 Skillman St #205, Dallas, TX 75231 | (C) 214-573-3259 | bettyhudson57@yahoo.com

Professional Summary

Customer Service Professional with expertise providing customer support in high call volume environments.

Exceptional computer aptitude and telephone etiquette. Dedicated to providing personable customer service through active listening and problem solving.

Driven to exceed goals and build long term relationships with customers and coworkers.

Skills

MS Windows proficient Customer-focused
Microsoft Outlook, Word and Excel Skilled in call center operations
Exceptional telephone etiquette Proficient in mortgage tax and escrow account
Strong problem solving aptitude processing
Excellent attention to detail Persuasive and effective debt collector 
Quick learner Committed to maintaining data integrity
Skilled trainer Adheres to customer service procedures

Experience

 

Customer Service Professional

09/2014 to 05/2015
Frozen Food Express

Lancaster, TX

 

Responsible for daily hands of customer accounts

Managed new and old account

Received customer load information via email an electronically

Entered pick-up and delivery information into system for loading

Tracked freight for on time arrival

Anticipated-facilitated problem resolution on pick and delivery
 

Mortgage Tax Specialist

06/2009 to May 2014
Corelogic Inc. – Westlake, TX
 

Manage customer calls effectively and efficiently in a complex, fast-pace and challenging call center environment.
Master [14] customer service management systems and databases.
Accurately document, research and resolve [50] customers tax issues daily.
Process [30] work orders daily for mortgage refunds, missing or incorrect tax parcel and tax line adjustments.
Verify and record all required customer information for escrow, non-escrow, and delinquent account payments.
Trained new hires on databases, operating procedures and company services.

Public Service Administrator

02/2009 to 05/2009
Dallas County Public Service Dept. – Dallas, TX

Drafted weekly Community Service time sheets for Parolees. 
Compiled and logged Parolees information and distributed it to Parole Officers.
Prepared reports and communication for Respective Court, Parole Officers, and Parolees.

Technical Support Representative

10/2008 to 01/2009
Apple – Dallas, TX
 

Managed call flow and responded to technical support needs of iPhone customers.
Identified and solved technical issues with a variety of diagnostic tools.
Initiated sales upgrade for Apple products and services to increase company revenue.

Customer Service Associate

11/2007 to 09/2008
Kohl's Dept. Store – Dallas, TX
 

Completed all point of sale opening and closing procedures, including counting the contents of store cash registers and preparing bank deposits.
Handled all customer relations issues concerning exchange and refund of merchandise.
Trained and served as a peer coach for new sales associates.

Collection Analyst

11/1998 to 12/2006

Citi-Financial Corporation – Dallas, TX
 

Negotiated repayment of loans in default.
Successfully closed an average of [76] loans per month.
Reviewed, edited, and created repayment schedule for loans in bankruptcy.
Utilized computer system to handle skip tracing.
Politely assisted customers via telephone, addressed customer issues empathetically and professionally.
Exceeded service and quality standards every review period.
Education

Bachelor of Arts: Communication1982

Mississippi State University - Starkville, MS

Associate of Arts: Education 1980

Meridian Community College - Meridian, MS